Privacy Policy
Effective Date: July 2026
At In Stock Lanka, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or purchase products from us.
By using our website, you agree to the practices described in this Privacy Policy.
Information We Collect
When you browse our website or place an order, we may collect the following information:
- Full name
- Email address
- Phone number
- Billing address
- Shipping address
- Order details and purchase history
- Payment information (processed securely by our payment providers)
- IP address
- Browser type and device information
- Cookies and website usage information
If you create an account, we also store your account information to make future purchases easier.
How We Use Your Information
We use your information to:
- Process and fulfil your orders
- Deliver products to your address
- Process payments securely
- Send order confirmations and shipping updates
- Respond to customer enquiries
- Improve our website and shopping experience
- Prevent fraudulent or unauthorised transactions
- Provide customer support
- Send promotional emails, special offers, or product updates if you have subscribed to our mailing list
You may unsubscribe from marketing emails at any time by using the unsubscribe link included in our emails.
Payment Information
Payments made through our website are processed securely using trusted third-party payment providers such as PayPal and other supported payment gateways.
We do not store your complete credit card or debit card details on our servers.
Cookies
Our website uses cookies to:
- Keep products in your shopping cart
- Remember your preferences
- Maintain your login session
- Improve website performance
- Analyse visitor behaviour
- Personalise your shopping experience
You may disable cookies through your browser settings, although some features of our website may not function correctly.
WooCommerce Customer Data
When you place an order through our WooCommerce store, we retain information including:
- Customer name
- Contact information
- Billing and shipping details
- Purchased products
- Order history
- Payment status
This information is used solely to manage your orders, provide customer support, process refunds where applicable, and comply with legal and tax obligations.
Third-Party Services
We may use trusted third-party services to operate our business, including:
- Payment gateways
- Shipping and courier companies
- Website hosting providers
- Email service providers
- Google Analytics
- Facebook Pixel and Meta advertising services (where applicable)
These providers receive only the information necessary to perform their services and are required to protect your information.
Data Security
We implement appropriate technical and organisational security measures to protect your personal information against unauthorised access, misuse, alteration, or disclosure.
Although we take every reasonable precaution, no method of internet transmission or electronic storage is completely secure.
Data Retention
We retain customer information only for as long as necessary to:
- Complete and manage your orders
- Provide customer support
- Meet legal, accounting, and tax obligations
- Resolve disputes
- Prevent fraud
After this period, your personal information is securely deleted or anonymised where appropriate.
Your Rights
Depending on applicable laws, you may request to:
- Access your personal information
- Correct inaccurate information
- Update your account details
- Request deletion of your personal information (where legally permitted)
- Withdraw consent for marketing communications
To exercise any of these rights, please contact us using the details below.
Third-Party Links
Our website may contain links to external websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review their privacy policies before providing any personal information.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, legal requirements, or website functionality.
Any updates will be published on this page together with the revised effective date.
Contact Us
If you have any questions regarding this Privacy Policy or how we handle your personal information, please contact us:
In Stock Lanka
Email: info@instocklanka.com
We will respond to privacy-related enquiries as soon as reasonably possible.