Terms & Conditions
Effective Date: July 2026
Welcome to In Stock Lanka. These Terms & Conditions govern your use of our website and the purchase of products through our online store. By accessing our website, creating an account, or placing an order, you agree to be bound by these Terms & Conditions.
If you do not agree with any part of these terms, please discontinue using our website.
1. Website Usage
By using our website, you confirm that:
- You are at least 18 years of age or are using the website under the supervision of a parent or legal guardian.
- The information you provide is accurate and up to date.
- You will not use the website for any unlawful, fraudulent, or prohibited activities.
- You will not interfere with the security or functionality of the website.
We reserve the right to suspend or terminate access to users who misuse our website.
2. Product Information
We make every effort to ensure that product descriptions, specifications, images, pricing, and availability are accurate.
However:
- Product colours may vary slightly depending on your screen or device.
- Product images are for illustration purposes only.
- Specifications and packaging may change without prior notice by manufacturers.
- Availability is subject to stock levels.
We reserve the right to correct any errors or inaccuracies at any time.
3. Pricing Errors
Although we strive to ensure all prices displayed on our website are correct, pricing or technical errors may occasionally occur.
If an incorrect price has been published, we reserve the right to:
- Cancel the affected order.
- Contact you to confirm whether you wish to proceed at the correct price.
- Issue a full refund if payment has already been made.
4. Order Acceptance
Placing an order does not automatically constitute acceptance of that order.
Your order is considered accepted only after:
- Payment has been successfully authorised (where applicable).
- Product availability has been confirmed.
- The order has been processed for dispatch.
We reserve the right to refuse or cancel any order for reasons including, but not limited to:
- Product unavailability
- Pricing errors
- Suspected fraudulent activity
- Payment verification issues
- Delivery restrictions
5. Payments
We accept secure online payments through supported payment gateways available during checkout.
Available payment methods may include:
- Visa
- Mastercard
- PayPal
- Cash on Delivery (selected locations only)
- Other payment methods displayed at checkout
Orders will only be processed after successful payment confirmation unless Cash on Delivery has been selected.
6. Delivery
We currently deliver throughout Sri Lanka.
Delivery charges are calculated during checkout based on:
- Delivery location
- Product weight
- Parcel size
- Shipping method selected
Estimated delivery times are generally between 2–7 business days, depending on your location and product availability.
Delivery timeframes are estimates and may be affected by:
- Public holidays
- Weather conditions
- Courier delays
- Unexpected operational circumstances
7. Returns & Refunds
If you receive an incorrect, damaged, or defective product, please contact us within 7 days of delivery.
To be eligible for a return:
- The product must be unused.
- The product must be in its original packaging.
- All accessories and documentation must be included.
Returns may not be accepted for:
- Used products
- Items damaged after delivery
- Clearance or sale items (unless defective)
- Products excluded under our Returns & Refund Policy
Approved refunds will be processed using the original payment method where possible.
8. Order Cancellation
Orders may be cancelled before they have been dispatched.
Once an order has been shipped, cancellation may not be possible and the order will be subject to our Returns Policy.
9. Customer Accounts
If you create an account on our website, you are responsible for:
- Maintaining the confidentiality of your password.
- Restricting access to your account.
- Ensuring all account information remains accurate.
You are responsible for all activities that occur under your account.
10. Intellectual Property
All content available on the In Stock Lanka website, including but not limited to:
- Logos
- Images
- Product descriptions
- Graphics
- Website design
- Text
- Icons
is the property of In Stock Lanka or its licensors and may not be copied, reproduced, distributed, or used without prior written permission.
11. Limitation of Liability
To the maximum extent permitted by law, In Stock Lanka shall not be liable for any indirect, incidental, consequential, or special damages arising from:
- Use of the website
- Delayed deliveries
- Product availability
- Technical interruptions
- Loss of data
- Third-party service failures
Our maximum liability shall not exceed the value of the product purchased.
12. Privacy
Your use of this website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.
13. Changes to These Terms
We reserve the right to modify these Terms & Conditions at any time without prior notice.
Updated versions will be published on this page and become effective immediately upon posting.
Continued use of our website constitutes acceptance of the revised Terms & Conditions.
14. Governing Law
These Terms & Conditions shall be governed by and interpreted in accordance with the laws of the Democratic Socialist Republic of Sri Lanka.
Any disputes arising from the use of this website shall be subject to the exclusive jurisdiction of the courts of Sri Lanka.
15. Contact Us
If you have any questions regarding these Terms & Conditions, please contact us:
In Stock Lanka
Email: info@instocklanka.com
We are committed to providing excellent customer service and will respond to your enquiry as soon as reasonably possible.